Support & Inquiries

Contact Us

We reply within 2 business days, Monday to Friday.

Get in touch

Whether you have a question about Drop 01, want to inquire about custom orders, or have an editorial or creator partnership inquiry, reach out directly:

General Inquiries: [email protected]
Pre-Orders & Drops: [email protected]
Technical & Warranty: [email protected]
Privacy & Data Rights: [email protected]

Business details

Shadowbit keyboards are engineered and distributed under:

Legal Entity Name: Shadowbit Technologies LLP
Country of Operation: India
Jurisdiction: State of Gujarat, India
Direct Contact: [email protected]

Grievance officer

In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, if you have an unresolved complaint regarding an order or your personal data, you may reach our designated grievance officer. We acknowledge all complaints within 48 hours and work to resolve them within 30 days.

Designation: Grievance Officer · Designated Partner
Email: [email protected]
Response Timeline: Acknowledgement within 48 hours